How NextLeap motivated new managers to craft their personal leadership journeys by providing opportunities for reflection, and vulnerability

NextLeap is a learning platform for emerging talent in tech. They provide online programs (known as fellowships) to help college students and early-career working professionals accelerate their careers. 

In late 2021, they observed that there was a clear need & demand for up-skilling for new managers and decided to solve that problem through a structured offering in the form of a program.


Who
New managers with 1-3 years of experience working in tech (product, design & engineering)

What
People Management

How
Online Program
5-week Cohort Based Course

Organisation
Start-up (For Profit)

How NextLeap motivated new managers to craft their personal leadership journeys by providing opportunities for reflection, and vulnerability

NextLeap is a learning platform for emerging talent in tech. They provide online programs (known as fellowships) to help college students and early-career working professionals accelerate their careers. 

In late 2021, they observed that there was a clear need & demand for up-skilling for new managers and decided to solve that problem through a structured offering in the form of a program.


Who
New managers in Tech

What
People Leadership

How
Cohort Based Course

Learn more about

  • Creating safe spaces and psychological safety for your learners

  • Using reflection as a strategic tool for making learning contextual & applicable

  • Enabling peer learning through facilitating the exchange of tacit knowledge and diverse perspectives

Approach

  • Case-based 

  • Peer-led live sessions 

  • Reflection & context heavy

Tools 

  • Program Design Framework

  • Design Your Own Sandbox

  • Designing for Reflection within Async Content

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We live in an age where cookie cutter leadership models have proved useful to no one. As a result, new managers often find themselves struggling to find those effective methods to craft their own leadership style that is also personally rewarding. Recognising the nuances of the Indian professional landscape, Nextleap took a fresh approach to provide these managers with an avenue to craft their own leadership journey.

Rather than a top-down approach, Nextleap’s personalised coaching sessions included exploration into self awareness,  encouraging managers to embrace both strengths and limitations. Sandbox sessions came alive with role plays and simulations, turning real-life challenges into opportunities for growth and shared learning. They also developed a Manager's Playbook which wasn't just a guide but a toolkit, which enabled managers to apply insights directly to their own contexts. While these elements would help a budding manager develop their own leadership style, there is also so much that they could learn without reinventing the wheel. For this, Nextleap introduced Mentor Labs which provided tailored wisdom from experienced managers from their own domains.

By creating a culture of openness & vulnerability, NextLeap focused on providing new managers a platform to consistently reflect, gain new perspectives, and apply it in their own contexts.

Curious to know more about how it all came together? Hop in.

What is inside?

#1

#2

#3

#4

#1
Who

NextLeap is a learning platform for emerging talent in tech. They provide online programs (known as fellowships) to help college students and early career working professionals accelerate their careers.

In late 2021, they observed that there was a clear need & demand for upskilling for new managers, and decided to solve that problem through a structured offering in the form of a program.

In the early phases of exploration, they focused on one key question:

What are the biggest challenges any new manager faces?

So they dug deeper.

Tons of conversations, expert interviews, user research calls later - here’s what they learnt:

While topics like giving feedback, nurturing culture, effective delegation, time management etc. were common challenges every manager faced, there were a few problems that specifically stood out for a new manager

Think about:

What are the biggest challenges any new manager faces?

#2

Motivation Matters is Misunderstood

For a concept that is so crucial to learning, motivation is commonly misunderstood. It is often confused with learner engagement or participation. Additionally, when designing for motivation, we tend to treat all factors that impact motivation equally, when in fact, they aren’t.

Retaking an example from above, if Ishita is spending hours working on a charity project to raise funds for underprivileged children, it is possible that she is motivated by all of the following albeit to different degrees.

  • To fulfil a school requirement

  • To get recognition and praise from teachers

  • To make a positive impact and help those in need

  • To show off her talents to her classmates

The problem with an incomplete understanding of motivation is that we might mistake sustained engagement as our core indicator/proxy for understanding how motivated a learner is. Consequently, we use several methods (eg. competition, rewards, micro-learning, points, badges, leaderboards etc) to aid engagement. We measure a learner’s activity – participation, attendance, completion, repeat behaviours, etc. But this is a mistake. It keeps us from recognising and addressing the true problem.

Our thesis is simple -

The Golden Circle of Motivation

In order to truly solve for learner motivation - we need to start from inside to out. We need to start with the who, then move to the what and finally get to the how. 

Who

Be clear about your target audience.
Designing for everyone is often designing for no one.

What

What knowledge or skills do you want your learners to acquire by the end of the learning experience?

How

The instructional strategies and methodologies used to deliver the learning experience and make it memorable, engaging, and complete

#3

Ingredients for Motivation

There is a ton of incredible research out there that cover various aspects of motivation, and its role in promoting and sustaining learning. As practitioners designing for other practitioners, we felt the need to distil key ingredients to share with you.

At the risk of missing nuance, here are 10 ingredients of motivation LxDs should consider when designing for learning:

Experience these ingredients in real-life case studies in our full handbook that comes out on 5th September 2023

Drop-in your email below and we’ll remind you when it’s out!

#4

Boundaries of Motivation

In the process of building this handbook, we spent a considerable amount of time trying to understand the most critical problems that learning experience designers face in their roles. This exploration spanned across segments (K12, youth, adults), geographies (rural, urban), sectors (non-profits, governments, start-ups, corporates), and thematic areas (STEM, Arts, Education, Finance etc).

Within the LxD Lab, we each shared our own pain-points as learning experience designers, and collectively arrived at some common themes. And the theme that stood out by far?

Motivation.

What followed were conversations with other instructional and learning experience designers across the world, consultations with 20+ experts & stakeholders in the learning space, and discussions with several organisations. And what surprised us was that no matter who we spoke with, where they were situated, and who their learners were, they had all experienced the motivation problem deeply.

From these conversations, we were able to tease out the various aspects of motivation which we’ve outlined below. We believe that understanding these will help us build a decision-making framework relevant to our own context:

Conclusion

We feel confident in asserting that motivation is the secret sauce to learning and deserves to be prioritised by learning experience designers. 

  • High motivation → High engagement → Higher retention → Better outcomes

  • Low motivation → Lower engagement → Lower retention → Poorer outcomes

Motivation is like taking a dog for a walk.

If the dog is not motivated, he will move forward but… 

Congrats!

You’ve reached the end of our pocket guide.
You seem to know a thing or two about Motivation!

If you have any thoughts, comments or feedback, let us know here -

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The entire (free) handbook comes out on 5th September 2023! Stay tuned here :)